Cancellation of order is not possible once the payment has been made. No refunds will be given except in the event of cancellation or non-performance of service by Tax4Sure
However, situations may arise when refund is desired by you. Such situations may be like when you have paid for the services but later on decided not to avail them as you have changed your mind. Secondly, when there is a delay on our part in providing the services to you on time for which Tax4Sure is solely responsible. The other situation may arise when you found our services unsatisfactory. In all the mentioned situations, kindly send us an e-mail in regard to your complaint and a Ticket number will be generated in your name, and your complaint will be looked into deeply. We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund. Please note that the full refund will be made in the cases where delay or clients’ dissatisfaction is made out after scrutiny and professional fee will be charged as applicable where there is a change of mind.
Refund request can be initiated through contacting tax4sure support. All refund requests must be made within 60 days of purchase. Refund request over 60 days will not be accepted and only credit will be provided for completion of service / change of service. We will complete processing your refund request within 4 to 5 weeks of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
Upon receiving your complaint, the Management at Tax4Sure will peruse the matter and shall decide on whether your request for a refund should be processed or not. The decision of the Management will be final in case of any complaint raised by you.
If you want to change the service you ordered for a different one, you must request this change of service within 60 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your Tax4Sure account. You can use the balance credit for any other Tax4Sure.
Thanks for your support and interest in Tax4Sure!